Hi,
We are writing to you for a career opportunity with our client, Microsoft
for positions based out of Bangalore. The specifications of this position
are as follows:
Position A- ASP IIS
Strong knowledge and experience in .Net Framework, ASP.NET,
VB.NET.
Good knowledge gained from experience in ASP.NET programming.
Basic understanding of Web servers like IIS, wrt configuration,
deployment, etc is a definite plus.
Good understanding of the concepts of Operating Systems and
networking is required
MCP Certified in at least one of the Microsoft Programming
Technologies is an added advantage
Experience of at-least 2 years in the technical environment
mentioned above is desirable.
Good English Communication Skills - Spoken and Written
(including technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas;
Knowledge and experience with .Net Framework, ASP.NET, VB.NET
and
Webservers - IISc
Expertise in atleast - C#, ASP, VB6, COM, DCOM, RDBMS
Industry programming experience in building Windows or Internet
applications
Trouble shooting skills
Reporting to: Team Manager
Position B - Developer Support (SFU)
The Support Engineer - Developer Support acts as the primary technical
contact, and delivers advanced technical troubleshooting support and
problem resolution for Corporate Customers, including issues escalated to
the highest levels of Management. The candidate will provide technical
support including product technical training to peers
A Support Engineer primarily works with external System Administrators
(Customers) who use Microsoft Technologies (Services for UNIX).
Responsibilities:
Troubleshooting identifying and fixing the issue with NFS, NIS
and UNIX Utilities.
Troubleshoot and fix crashes and hangs in applications that are
developed using Services for UNIX subsystem.
Identify, confirm and escalate bugs in Microsoft's products
reported by external Administrators (Customers).
Provide appropriate alternate implementations/techniques to help
System Administrators workaround a confirmed bug in Microsoft's Services
for UNXI Product
Identify issues that occur frequently and help create a
knowledge base article to solve/workaround that issue.
Qualifications, Abilities and Experience should include:
Any degree (BE, BSC (Computers), MCA) with UNIX certification like
RHCE, SCSA etc.
Must have : UNIX Administration experience
Good to have: Programming Knowledge
Experience of at-least 3 years in the technical environment
mentioned above is desirable.
Critical Exposure areas;
1) Great troubleshooting skills
2) Good imagination to come up with multiple approaches to the
problem and use them quickly
3) Ability to learn from an issue/situation and adapt and carry
forward the solution to another seemingly unrelated issue.
4) Solid understanding of the OS fundamentals, NFS, NIS
Reporting to: Team Manager
Position C- MS Share Point Server Support Engineer
sssssssss
The Share point Support Engineer will be responsible for delivering ....
Responsibilities:
Troubleshoot issue related with Share Point Server and Share
Point clients.
Deliver technical support for MS Share point Server.
Troubleshooting issues with integrated technologies like WSS,
Active Directory, SQL, IIS and Exchange server.
Effective communication to manage customers' expectations
Participating in case and technical Triages
High customer satisfaction through timely and accurate solution
for customer's issue
Content creation
Meet customer and individual commitments
Candidates Profile
Sound experience in windows server (2000 and above) platforms
and business applications.
Knowledge of Windows NT would be added advantage.
Experience in Windows Active Directory Services and IIS.
Adequate knowledge in SQL and exchange server.
Good understanding of Operating System and Networking
Technologies
Strong skills in troubleshooting security-related issues
involving NTFS, IIS and Active Directory / LDAP and SQL Server
MCSE/MCSD certifications desired.
Customer handling experience on technical issue is desired
Ability to work through ambiguity and independently when other
resources are not available.
Good English Communication Skills - Spoken and Written
(including technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas
Experience in Windows server (2000 and above)
Active Directory services and IIS
Networking
SQL and exchange.
Reporting to: Team Manager
Position D - EPS-Exchange
Candidates Profile
Experience of Exchange Server (5.5, 2k, 2k3) with active
directory.
Designing Implementation and Administration of MS Exchange server
5.5/2k/2k3.
Migration from Exchange 5.5 to Exchange 2000 & Exchange 2003
Good General Administration Concepts.
Backup and disaster recovery
Routing/Mail Flow and Set up Installation concepts.
Troubleshoot issues both at the client (Microsoft outlook) and
server side.
Good English Communication Skills - Spoken and Written
(including technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas:
Generic:
Experience on Exchange Server (5.5, 2k, 2k3) with active
directory
General Administration Concepts -
Troubleshoot skills at the client (Microsoft outlook) and
server side.
X Admin:
ADS
Exchange server administration
X CSI:
Microsoft Outlook, OWA, OMA, Active Sync
X.Con:
Exchange connectors
Reporting to: Team Manager
Position E - EPS SMS
Candidates Profile
Experience in SMS (System Management Server).
Strong experience in Windows 2000 server, Windows 2003 server
and Active directory.
MCSE - Windows 2000
5 to 7 yrs years of experience in administering Microsoft®
Windows 2000 Server and Windows 2003 Servers.
Good English Communication Skills - Spoken and Written
(including technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas & Technical Specifications:
Experience in SMS (System Performance Management).
Strong experience in Windows Server and active Directory.
Trouble shooting and problem solving skills.
Reporting to: Team Manager
Position F - EPS Core
The Role
As a member of the Core team in Platform Support, you will be responsible
for delivering OS support for Microsoft enterprise customers, primarily
based out of north America. This would include phone as well as remote
support. As an incumbent, you will be required to deliver timely and high
quality incident resolution focusing on root cause analysis, prevention,
and knowledge transfer
Responsibilities:
Supporting Enterprise customers on phone and remotely
Scoping and documenting customer scenarios, potential causes
and troubleshooting steps
Effectively communicating with customers and stakeholders via,
phone, email or any other available means
Assess self knowledge and collaborate or escalate as needed
Pro-actively work towards self development and sharing knowledge
Ensuring compliance with schedules; processes and MS policies
and values
Qualification & experience:
Minimum three years of experience in working on Microsoft®
Windows 2000 Server and Windows 2003 Servers
MCSE - Windows 2000
Installation configuring & troubleshooting Windows 2000,
Windows XP, Windows 2003 and Windows Vista in standalone and server
environment
Backup, Storage and recovery
Basic hardware and peripheral troubleshooting
Understanding of DNS, DHCP, WINS, TCP/IP, Routing, Antivirus,
Firewalls etc.
Good Communication Skills in spoken and written English
Prior customer support experience
PREFERRED
MCSE - Windows 2003.
Prior technical phone/remote support experience
Some Keywords
Backup, Storage & DR Technologies
Windows Clustering
Deployment
Virtual PC, Virtual Server, VMWARE
Memory Management, Windows Registry, Blue Screen
Strong Experience in System Performance tuning & server hang
related issues
Terminal Server, Windows Installer Service, RAID etc.
IE6 and IE7
Reporting to: Team Manager
Position G -SQL
The Role
The SQL Support team will be responsible for delivering SQL Server support
for all Microsoft customers. Utilizing knowledge of the customer
environment, they will deliver timely and high quality incident resolution
focusing on root cause analysis, prevention, and knowledge transfer. They
will effectively manage cases and sub-cases to ensure timely and high
quality communication with customers and resolution of all issues.
Responsibilities:
Communicate with corporate customers via telephone, email, and
other electronic communications regarding problems.
Analyze problems and develop solutions to meet customer needs;
may involve writing custom code.
Participate in case triage meetings to share knowledge with
other engineers and develop efficient customer solutions.
Write technical articles and sample programs for Microsoft's
knowledge base.
Candidates Profile
Strong Relational Database Management System (RDBMS) knowledge
and experience. (ORACLE, DB2, SQL, Sybase, MySQL)
Hands on experience on SQL/Oracle/Sybase DBA activities.( 2+
yrs of experience)
Good knowledge gained from experience in Microsoft® SQL Server
versions 2000 and 7.0 is required
Good understanding of the concepts of Operating Systems is
required
Programming skills in C, C++ is desirable
Microsoft Certified Application Developer and/or Microsoft
Certified Solution Developer and/or Microsoft Certified Database
Administrator certification
MCP Certified in at least one of the Microsoft Programming
Technologies
Similar Certifications in other high end RDBMS product will be
an advantage
Experience of at-least 3 years in the technical environment
mentioned above is desirable.
Good English Communication Skills - Spoken and Written
(including technical writing).
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
. MCP Certified in at least one of the Windows® Server
Operating Systems is preferred.
. MCP Certified in at least one of the SQL Server 2000 exams is
preferred.
. Microsoft Certified Systems Engineer and/or Microsoft
Certified Database
Administrator certification is preferred.
Critical Exposure areas;
1) Database experience with good knowledge of internals
2) Operating System Concepts
3) Trouble shooting skills
Reporting to: Team Manager.
Position H - Biztalk
The Role
The BizTalk Support team will be responsible for delivering support for
all Microsoft customers. Utilizing knowledge of the customer environment,
they will deliver timely and high quality incident resolution focusing on
root cause analysis, prevention, and knowledge transfer. They will
effectively manage cases and sub-cases to ensure timely and high quality
communication with customers and resolution of all issues.
Responsibilities:
Communicate with Microsoft enterprise customers via telephone,
email, and other electronic communications regarding problems.
Analyze problems by using trace analysis, source code, and
other sophisticated debugging tools and develop solutions to meet customer
needs; may involve writing custom code.
Participate in case triage meetings to share knowledge with
other engineers and develop efficient customer solutions.
Write technical articles and sample programs for Microsoft's
knowledge base.
Candidates Profile
Strong knowledge and experience in .Net Framework, BizTalk
Server.
Good knowledge gained from experience in .NET programming
(C#,ASP.NET, VB.Net) and database technologies(SQL Server)
Experience with Orchestrations, Pipelines, EDI, MSMQ
Good understanding of the concepts of Operating Systems and
networking is required
Microsoft Certified Application Developer(MCAD) and/or
Microsoft Certified Solution Developer(MCSD)
MCP Certified in at least one of the Microsoft Programming
Technologies is an added advantage
Experience of at-least 2 years in the technical environment
mentioned above is desirable.
Good English Communication Skills - Spoken and Written
(including technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas:
Knowledge and experience with Microsoft .NET programming(C#,
ASP.NET, VB.Net) and Webservers - BizTalk
Expertise in atleast - XML, IIS, COM+, SQL
Industry programming experience in building Windows or Internet
applications
Trouble shooting skills
Reporting to: Team Manager
Position I- EBA
The Role
The EBA Messaging Developer team assists developers using Microsoft
messaging products and APIs. These include areas such as Exchange Server
(CDOEX, CDO 1.21, Workflow, Exchange WebDAV, MAPI, etc); Outlook (custom
forms, COM add-ins, Outlook object library, VBA, Outlook View Control,
Exchange Client Extensions, MAPI, CDO 1.21, etc.); and SMTP-related
technologies (CDONTS, CDOSYS, System.Web.Mail, System.Net.Mail, etc.). We
work primarily with high level "premier" customers who demand well
communicated and experienced developers for assistance and support.
Primary responsibilities include providing technical assistance to
Microsoft's developer customers, ranging from small ISV's, to ASP's, and
large Fortune 100 IT organizations. The support engineer assists
developers in an effective use of Microsoft technologies to write custom
messaging/collaborative applications.
Responsibilities:
Troubleshooting customer code, identifying and fixing the issue
that are reported.
Work on advisory issues to contribute directly to customer's
application/code base.
Write samples or 'how to' prototypes to explain a particular
technique/technology or Product.
Identify and escalate reported bugs in Microsoft products.
Provide appropriate alternate
implementations/techniques/workarounds to help developers workaround a
confirmed bug in Microsoft's products
Identify issues that occur frequently and help create a
knowledge base article to solve/workaround that issue.
Qualifications, Abilities and Experience should include:
Computer Science Degree, MIS, EE, or related work experience is
required
Good customer service, problem solving, and communication skills
are required
Extensive development knowledge in Windows programming using VB, VC++,
or .NET is required.
Programming experience with Exchange or Outlook using CDO, MAPI,
Outlook Object Model, XML, WEBDAV, ADO or EXOLEDB could be an advantage.
Good understanding of debugging applications is desired.
Good understanding of operating systems and network
architectures is desired.
Software development / support experience is desired.
Knowledge of web development with VBScript, Jscript on IIS is
desired.
We are looking for the following skillsets,
Category 1: VC++ (MFC), Win32 APIs, COM
Category 2: VB.NET/ C#/ASP.Net
Category 3:, VB6.0/ ASP/ Scripting (vbscript/ jscript)
Required Soft Skills:
- Willingness to learn new technologies/skills
- Willingness to take on challenges
- Strong customer focus
- Excellent verbal and written communications skills
- Ability to multitask
- Hard working
Nice to have/desired:
- Enterprise/Corporate working experience
- Experience with software development and/or test
- Prior technical support experience
- MCAD, MCSD certifications
Critical Exposure areas;
1) Great troubleshooting skills
2) Good imagination to come up with multiple approaches to the
problem and use them quickly
3) Ability to learn from an issue/situation and adapt and carry
forward the solution to another seemingly unrelated issue.
Reporting to: Team Manager
Position J- EPS Networking
The Role
A Support Professional is responsible for providing quality support for
Microsoft Windows Server with a high degree of customer satisfaction;
provide responsive and reliable technical solutions and information to
Microsoft customers.
Responsibilities:
Represent Microsoft and communicate with corporate customers
via telephone, written correspondence, or electronic service in regard to
finding solutions for technically complex problems identified in Microsoft
products.
Solve highly complex level of problems, involving broad, in-
depth product knowledge or in-depth product specialty; that may include
support of additional product line. Frequently, these problems will not
only be technically complex, but will be politically charged situations
requiring the highest level of customer skill.
Responsible for efficiently managing the relationship with
these customers and thoroughly documenting their cases.
Collaborate on cross-team and cross-product technical issues by
working with resources from other groups as needed to resolve customer
issues. Collaborate with Tech Leads and escalation resources when
appropriate.
Participate in case triage meetings to share knowledge with
other engineers and develop efficient customer solutions.
Consistently share best practices with team members. Act as
technical resource for broad and complex issues, and may typically be
assigned to moderately strategic accounts. Ability to develop and
deliver "in depth" technical training to other engineers.
Write complex technical articles and sample programs for
knowledge base.
Maintain strong working knowledge of pre-release products and
take ownership for product improvement in key product areas.
Candidates Profile
Strong Experience in Network Operations and Network Security.
Strong Experience in DNS, DHCP, WINS, TCP/IP, Routing, ISA
Server, Firewalls etc.
MCSE - Windows 2000
Additional Technology Certifications - Cisco, Novell, Unix,
Security etc (Preferred)
3+ years of experience in administering Microsoft® Windows 2000
Server and Windows 2003 Servers.
Good English Communication Skills - Spoken and Written
(including technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas & Technical Specifications:
Strong Experience in Network Operations and Network Security.
Strong Experience in DNS, DHCP, WINS, TCP/IP, Routing, ISA
Server, Firewalls etc.
Trouble shooting and problem solving skills.
Reporting to: Team Manager
Position K -Vc++ Developer Support (VC)
The Role
The Support Engineer - Developer Support acts as the primary technical
contact, and delivers advanced technical troubleshooting support and
problem resolution for Enterprise Customers, including issues escalated to
the highest levels of Management. The candidate will provide technical
support including product technical training to peers
A Support Engineer primarily works with external developers (Customers)
who use Microsoft Technologies (Visual Studio).
Responsibilities:
Troubleshooting external code, identifying and fixing the issue
that was reported.
Troubleshoot and fix crashes and hangs in applications that are
developed using any of the Microsoft technologies.
Identify, confirm, escalate bugs and provide appropriate
alternate implementations/techniques in Microsoft's products reported by
external developers.
Identify issues that occur frequently and help create a
knowledge base article to solve/workaround that issue.
Write samples or 'how to' prototypes to explain a particular
technique/technology or Product.
Candidates Profile
Strong experience in VC++ & COM
Expertise in atleast: MFC, Win 32, ATL.
Experience of at-least 3 years in the technical environment
mentioned above is desirable.
Solid understanding of the OS fundamentals, Threads & processes
and DLLs & Libraries
Basic idea on developer tools like compilers, linkers, debuggers
etc.
Ability to learn from an issue/situation and adapt and carry
forward the solution to another seemingly unrelated issue.
Good English Communication Skills - Spoken and Written (including
technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas:
Strong experience in VC++ & COM
Expertise in atleast: MFC, Win 32 & ATL.
Great troubleshooting skills
Reporting to: Team Manager
Position L - SDK
The Role
The Support Engineer - Developer Support acts as the primary technical
contact, and delivers advanced technical troubleshooting support and
problem resolution for Corporate Customers, including issues escalated to
the highest levels of Management. The candidate will provide technical
support including product technical training to peers
As a Support Engineer, you will work directly with external developers
(customers) who range from small software developers to Fortune 100
corporations. You will be a member of a dynamic team that solves the most
challenging Windows programming problems. You will work with other
engineers to debug, troubleshoot, write code, and create solutions. You
will document solutions and work with product groups to improve Microsoft
products.
Responsibilities:
Efficiently analyze customer problems in supported technologies
and develop solutions to meet customer needs. This will involve
debugging, troubleshooting, writing external code, and taking
responsibility to see that the issue is fully resolved.
Troubleshoot and fix crashes and hangs in applications that are
developed using any of the Microsoft Technologies.
Identify, confirm and escalate bugs in Microsoft's products
reported by external developers.
Provide appropriate alternate implementations/techniques to help
developers workaround a confirmed bug in Microsoft's products
Identify issues that occur frequently and help create a knowledge
base article to solve/workaround that issue.
Work on advisory issues to contribute directly to customer's
application/code base.
Write samples or 'how to' prototypes to explain a particular
technique/technology or Product.
Communicate effectively with Microsoft's developer customers via
telephone, written correspondence, and electronic services regarding
technically complex information.
Learn technologies and products supported by the team and
continually improve personal knowledge and skills.
Create advanced technical content including Microsoft Knowledge
Base articles, samples, whitepapers, and training.
Qualifications, Abilities and Experience should include:
At least a 4 year degree(Engineer or an MCA) with Computer Science
as one of the papers
Must have: VC++/Win32 and OS knowledge.
Good to have: Exposure to managed code (.Net and C#/VB.NET)
Experience of at-least 3 years in one of the technical
environments mentioned above is desirable.
Critical Exposure areas;
1) Great troubleshooting and problem solving skills
2) Good imagination to come up with multiple approaches to the
problem and use them quickly
3) This position has frequent contact with developer customers and
Microsoft employees including managers, support professionals, customer
account managers, and product development teams.
4) This position may be required to travel to a customer's site under
short notice and also requires 24x7 on-call availability for critical
customer problems. [- this is extremely rare and probably will never
happen - should we list it at all?]
5) Ability to learn from an issue/situation and adapt and carry
forward the solution to another seemingly unrelated issue.
6) Solid understanding of the OS fundamentals, Threads & processes
and DLLs & Libraries
7) Basic idea on developer tools like compilers, linkers, debuggers
etc
Reporting to: Team Manager
Position M - ADSI
The Role
The Support Engineer - Developer Support acts as the primary technical
contact, and delivers advanced technical troubleshooting support and
problem resolution for Corporate Customers, including issues escalated to
the highest levels of Management. The candidate will provide technical
support including product technical training to peers
A Support Engineer primarily works with external developers (Customers)
who use Microsoft Technologies (Visual Studio).
Responsibilities:
Troubleshooting external code, identifying and fixing the issue
that was reported.
Troubleshoot and fix crashes and hangs in applications that are
developed using any of the Microsoft technologies.
Identify, confirm and escalate bugs in Microsoft's products
reported by external developers.
Provide appropriate alternate implementations/techniques to help
developers workaround a confirmed bug in Microsoft's products
Identify issues that occur frequently and help create a knowledge
base article to solve/workaround that issue.
Work on advisory issues to contribute directly to customer's
application/code base.
Write samples or 'how to' prototypes to explain a particular
technique/technology or Product.
Qualifications, Abilities and Experience should Include:
Required Hard:
- Knowledge of core OS theory (processes, threads, scheduling, memory
management, etc)
- Knowledge of filesystem, network level security, and system-level
security
- Customer support experience
- Available for pager duty/on call
- Strong in OOPs concepts
- 3+ years of experience in developing web applications and windows
desktop applications.
- Strong in languages like - ASP, VB, Asp.Net, VB.Net, C#, COM
- Average or Strong in VC++
- Skills on WMI will be added value.
Required Soft:
- Won't give up on tough issues
- Excellent verbal and written communications skills
- Good under pressure
- Looks for ways to improve things
- Has potential for growth
- Willingness to learn and grow technically & personally
- Hard-working
- Enterprise/Corporate working experience
Nice to haves/desired:
- Experience with software development and/or test
- Experience with high-level languages (C, C++)
- Knowledge of Active Directory is an added advantage.
- Technical Writing familiarity
Critical Exposure areas;
8) Great troubleshooting skills
9) Good imagination to come up with multiple approaches to the
problem and use them quickly
10) Ability to learn from an issue/situation and adapt and carry
forward the solution to another seemingly unrelated issue.
Reporting to: Team Manager
If you are interested and available for this assignment, we would urge you
to rush in your latest updated CV in MS-Word format with the following
details furnished:
1. Permanent employee of which company:
2. Contact numbers:
3. Current location:
4. Current CTC (in Lacs):
5. Expected CTC (in Lacs):
6. Availability (date of joining, if selected):
7. Total experience (in years):
8. Experience in specific skillset (in years):
9. Interviewed by Microsoft in the last 6 months ( Yes / No):
10. Please specify the position you have applied :
Saumya ( 9310061239 )
Swati ( 9810061239 )
Thought Tracks Consultants Private Limited,
New Delhi
saumya.ramesh@thought-tracks.com
We are writing to you for a career opportunity with our client, Microsoft
for positions based out of Bangalore. The specifications of this position
are as follows:
Position A- ASP IIS
Strong knowledge and experience in .Net Framework, ASP.NET,
VB.NET.
Good knowledge gained from experience in ASP.NET programming.
Basic understanding of Web servers like IIS, wrt configuration,
deployment, etc is a definite plus.
Good understanding of the concepts of Operating Systems and
networking is required
MCP Certified in at least one of the Microsoft Programming
Technologies is an added advantage
Experience of at-least 2 years in the technical environment
mentioned above is desirable.
Good English Communication Skills - Spoken and Written
(including technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas;
Knowledge and experience with .Net Framework, ASP.NET, VB.NET
and
Webservers - IISc
Expertise in atleast - C#, ASP, VB6, COM, DCOM, RDBMS
Industry programming experience in building Windows or Internet
applications
Trouble shooting skills
Reporting to: Team Manager
Position B - Developer Support (SFU)
The Support Engineer - Developer Support acts as the primary technical
contact, and delivers advanced technical troubleshooting support and
problem resolution for Corporate Customers, including issues escalated to
the highest levels of Management. The candidate will provide technical
support including product technical training to peers
A Support Engineer primarily works with external System Administrators
(Customers) who use Microsoft Technologies (Services for UNIX).
Responsibilities:
Troubleshooting identifying and fixing the issue with NFS, NIS
and UNIX Utilities.
Troubleshoot and fix crashes and hangs in applications that are
developed using Services for UNIX subsystem.
Identify, confirm and escalate bugs in Microsoft's products
reported by external Administrators (Customers).
Provide appropriate alternate implementations/techniques to help
System Administrators workaround a confirmed bug in Microsoft's Services
for UNXI Product
Identify issues that occur frequently and help create a
knowledge base article to solve/workaround that issue.
Qualifications, Abilities and Experience should include:
Any degree (BE, BSC (Computers), MCA) with UNIX certification like
RHCE, SCSA etc.
Must have : UNIX Administration experience
Good to have: Programming Knowledge
Experience of at-least 3 years in the technical environment
mentioned above is desirable.
Critical Exposure areas;
1) Great troubleshooting skills
2) Good imagination to come up with multiple approaches to the
problem and use them quickly
3) Ability to learn from an issue/situation and adapt and carry
forward the solution to another seemingly unrelated issue.
4) Solid understanding of the OS fundamentals, NFS, NIS
Reporting to: Team Manager
Position C- MS Share Point Server Support Engineer
sssssssss
The Share point Support Engineer will be responsible for delivering ....
Responsibilities:
Troubleshoot issue related with Share Point Server and Share
Point clients.
Deliver technical support for MS Share point Server.
Troubleshooting issues with integrated technologies like WSS,
Active Directory, SQL, IIS and Exchange server.
Effective communication to manage customers' expectations
Participating in case and technical Triages
High customer satisfaction through timely and accurate solution
for customer's issue
Content creation
Meet customer and individual commitments
Candidates Profile
Sound experience in windows server (2000 and above) platforms
and business applications.
Knowledge of Windows NT would be added advantage.
Experience in Windows Active Directory Services and IIS.
Adequate knowledge in SQL and exchange server.
Good understanding of Operating System and Networking
Technologies
Strong skills in troubleshooting security-related issues
involving NTFS, IIS and Active Directory / LDAP and SQL Server
MCSE/MCSD certifications desired.
Customer handling experience on technical issue is desired
Ability to work through ambiguity and independently when other
resources are not available.
Good English Communication Skills - Spoken and Written
(including technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas
Experience in Windows server (2000 and above)
Active Directory services and IIS
Networking
SQL and exchange.
Reporting to: Team Manager
Position D - EPS-Exchange
Candidates Profile
Experience of Exchange Server (5.5, 2k, 2k3) with active
directory.
Designing Implementation and Administration of MS Exchange server
5.5/2k/2k3.
Migration from Exchange 5.5 to Exchange 2000 & Exchange 2003
Good General Administration Concepts.
Backup and disaster recovery
Routing/Mail Flow and Set up Installation concepts.
Troubleshoot issues both at the client (Microsoft outlook) and
server side.
Good English Communication Skills - Spoken and Written
(including technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas:
Generic:
Experience on Exchange Server (5.5, 2k, 2k3) with active
directory
General Administration Concepts -
Troubleshoot skills at the client (Microsoft outlook) and
server side.
X Admin:
ADS
Exchange server administration
X CSI:
Microsoft Outlook, OWA, OMA, Active Sync
X.Con:
Exchange connectors
Reporting to: Team Manager
Position E - EPS SMS
Candidates Profile
Experience in SMS (System Management Server).
Strong experience in Windows 2000 server, Windows 2003 server
and Active directory.
MCSE - Windows 2000
5 to 7 yrs years of experience in administering Microsoft®
Windows 2000 Server and Windows 2003 Servers.
Good English Communication Skills - Spoken and Written
(including technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas & Technical Specifications:
Experience in SMS (System Performance Management).
Strong experience in Windows Server and active Directory.
Trouble shooting and problem solving skills.
Reporting to: Team Manager
Position F - EPS Core
The Role
As a member of the Core team in Platform Support, you will be responsible
for delivering OS support for Microsoft enterprise customers, primarily
based out of north America. This would include phone as well as remote
support. As an incumbent, you will be required to deliver timely and high
quality incident resolution focusing on root cause analysis, prevention,
and knowledge transfer
Responsibilities:
Supporting Enterprise customers on phone and remotely
Scoping and documenting customer scenarios, potential causes
and troubleshooting steps
Effectively communicating with customers and stakeholders via,
phone, email or any other available means
Assess self knowledge and collaborate or escalate as needed
Pro-actively work towards self development and sharing knowledge
Ensuring compliance with schedules; processes and MS policies
and values
Qualification & experience:
Minimum three years of experience in working on Microsoft®
Windows 2000 Server and Windows 2003 Servers
MCSE - Windows 2000
Installation configuring & troubleshooting Windows 2000,
Windows XP, Windows 2003 and Windows Vista in standalone and server
environment
Backup, Storage and recovery
Basic hardware and peripheral troubleshooting
Understanding of DNS, DHCP, WINS, TCP/IP, Routing, Antivirus,
Firewalls etc.
Good Communication Skills in spoken and written English
Prior customer support experience
PREFERRED
MCSE - Windows 2003.
Prior technical phone/remote support experience
Some Keywords
Backup, Storage & DR Technologies
Windows Clustering
Deployment
Virtual PC, Virtual Server, VMWARE
Memory Management, Windows Registry, Blue Screen
Strong Experience in System Performance tuning & server hang
related issues
Terminal Server, Windows Installer Service, RAID etc.
IE6 and IE7
Reporting to: Team Manager
Position G -SQL
The Role
The SQL Support team will be responsible for delivering SQL Server support
for all Microsoft customers. Utilizing knowledge of the customer
environment, they will deliver timely and high quality incident resolution
focusing on root cause analysis, prevention, and knowledge transfer. They
will effectively manage cases and sub-cases to ensure timely and high
quality communication with customers and resolution of all issues.
Responsibilities:
Communicate with corporate customers via telephone, email, and
other electronic communications regarding problems.
Analyze problems and develop solutions to meet customer needs;
may involve writing custom code.
Participate in case triage meetings to share knowledge with
other engineers and develop efficient customer solutions.
Write technical articles and sample programs for Microsoft's
knowledge base.
Candidates Profile
Strong Relational Database Management System (RDBMS) knowledge
and experience. (ORACLE, DB2, SQL, Sybase, MySQL)
Hands on experience on SQL/Oracle/Sybase DBA activities.( 2+
yrs of experience)
Good knowledge gained from experience in Microsoft® SQL Server
versions 2000 and 7.0 is required
Good understanding of the concepts of Operating Systems is
required
Programming skills in C, C++ is desirable
Microsoft Certified Application Developer and/or Microsoft
Certified Solution Developer and/or Microsoft Certified Database
Administrator certification
MCP Certified in at least one of the Microsoft Programming
Technologies
Similar Certifications in other high end RDBMS product will be
an advantage
Experience of at-least 3 years in the technical environment
mentioned above is desirable.
Good English Communication Skills - Spoken and Written
(including technical writing).
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
. MCP Certified in at least one of the Windows® Server
Operating Systems is preferred.
. MCP Certified in at least one of the SQL Server 2000 exams is
preferred.
. Microsoft Certified Systems Engineer and/or Microsoft
Certified Database
Administrator certification is preferred.
Critical Exposure areas;
1) Database experience with good knowledge of internals
2) Operating System Concepts
3) Trouble shooting skills
Reporting to: Team Manager.
Position H - Biztalk
The Role
The BizTalk Support team will be responsible for delivering support for
all Microsoft customers. Utilizing knowledge of the customer environment,
they will deliver timely and high quality incident resolution focusing on
root cause analysis, prevention, and knowledge transfer. They will
effectively manage cases and sub-cases to ensure timely and high quality
communication with customers and resolution of all issues.
Responsibilities:
Communicate with Microsoft enterprise customers via telephone,
email, and other electronic communications regarding problems.
Analyze problems by using trace analysis, source code, and
other sophisticated debugging tools and develop solutions to meet customer
needs; may involve writing custom code.
Participate in case triage meetings to share knowledge with
other engineers and develop efficient customer solutions.
Write technical articles and sample programs for Microsoft's
knowledge base.
Candidates Profile
Strong knowledge and experience in .Net Framework, BizTalk
Server.
Good knowledge gained from experience in .NET programming
(C#,ASP.NET, VB.Net) and database technologies(SQL Server)
Experience with Orchestrations, Pipelines, EDI, MSMQ
Good understanding of the concepts of Operating Systems and
networking is required
Microsoft Certified Application Developer(MCAD) and/or
Microsoft Certified Solution Developer(MCSD)
MCP Certified in at least one of the Microsoft Programming
Technologies is an added advantage
Experience of at-least 2 years in the technical environment
mentioned above is desirable.
Good English Communication Skills - Spoken and Written
(including technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas:
Knowledge and experience with Microsoft .NET programming(C#,
ASP.NET, VB.Net) and Webservers - BizTalk
Expertise in atleast - XML, IIS, COM+, SQL
Industry programming experience in building Windows or Internet
applications
Trouble shooting skills
Reporting to: Team Manager
Position I- EBA
The Role
The EBA Messaging Developer team assists developers using Microsoft
messaging products and APIs. These include areas such as Exchange Server
(CDOEX, CDO 1.21, Workflow, Exchange WebDAV, MAPI, etc); Outlook (custom
forms, COM add-ins, Outlook object library, VBA, Outlook View Control,
Exchange Client Extensions, MAPI, CDO 1.21, etc.); and SMTP-related
technologies (CDONTS, CDOSYS, System.Web.Mail, System.Net.Mail, etc.). We
work primarily with high level "premier" customers who demand well
communicated and experienced developers for assistance and support.
Primary responsibilities include providing technical assistance to
Microsoft's developer customers, ranging from small ISV's, to ASP's, and
large Fortune 100 IT organizations. The support engineer assists
developers in an effective use of Microsoft technologies to write custom
messaging/collaborative applications.
Responsibilities:
Troubleshooting customer code, identifying and fixing the issue
that are reported.
Work on advisory issues to contribute directly to customer's
application/code base.
Write samples or 'how to' prototypes to explain a particular
technique/technology or Product.
Identify and escalate reported bugs in Microsoft products.
Provide appropriate alternate
implementations/techniques/workarounds to help developers workaround a
confirmed bug in Microsoft's products
Identify issues that occur frequently and help create a
knowledge base article to solve/workaround that issue.
Qualifications, Abilities and Experience should include:
Computer Science Degree, MIS, EE, or related work experience is
required
Good customer service, problem solving, and communication skills
are required
Extensive development knowledge in Windows programming using VB, VC++,
or .NET is required.
Programming experience with Exchange or Outlook using CDO, MAPI,
Outlook Object Model, XML, WEBDAV, ADO or EXOLEDB could be an advantage.
Good understanding of debugging applications is desired.
Good understanding of operating systems and network
architectures is desired.
Software development / support experience is desired.
Knowledge of web development with VBScript, Jscript on IIS is
desired.
We are looking for the following skillsets,
Category 1: VC++ (MFC), Win32 APIs, COM
Category 2: VB.NET/ C#/ASP.Net
Category 3:, VB6.0/ ASP/ Scripting (vbscript/ jscript)
Required Soft Skills:
- Willingness to learn new technologies/skills
- Willingness to take on challenges
- Strong customer focus
- Excellent verbal and written communications skills
- Ability to multitask
- Hard working
Nice to have/desired:
- Enterprise/Corporate working experience
- Experience with software development and/or test
- Prior technical support experience
- MCAD, MCSD certifications
Critical Exposure areas;
1) Great troubleshooting skills
2) Good imagination to come up with multiple approaches to the
problem and use them quickly
3) Ability to learn from an issue/situation and adapt and carry
forward the solution to another seemingly unrelated issue.
Reporting to: Team Manager
Position J- EPS Networking
The Role
A Support Professional is responsible for providing quality support for
Microsoft Windows Server with a high degree of customer satisfaction;
provide responsive and reliable technical solutions and information to
Microsoft customers.
Responsibilities:
Represent Microsoft and communicate with corporate customers
via telephone, written correspondence, or electronic service in regard to
finding solutions for technically complex problems identified in Microsoft
products.
Solve highly complex level of problems, involving broad, in-
depth product knowledge or in-depth product specialty; that may include
support of additional product line. Frequently, these problems will not
only be technically complex, but will be politically charged situations
requiring the highest level of customer skill.
Responsible for efficiently managing the relationship with
these customers and thoroughly documenting their cases.
Collaborate on cross-team and cross-product technical issues by
working with resources from other groups as needed to resolve customer
issues. Collaborate with Tech Leads and escalation resources when
appropriate.
Participate in case triage meetings to share knowledge with
other engineers and develop efficient customer solutions.
Consistently share best practices with team members. Act as
technical resource for broad and complex issues, and may typically be
assigned to moderately strategic accounts. Ability to develop and
deliver "in depth" technical training to other engineers.
Write complex technical articles and sample programs for
knowledge base.
Maintain strong working knowledge of pre-release products and
take ownership for product improvement in key product areas.
Candidates Profile
Strong Experience in Network Operations and Network Security.
Strong Experience in DNS, DHCP, WINS, TCP/IP, Routing, ISA
Server, Firewalls etc.
MCSE - Windows 2000
Additional Technology Certifications - Cisco, Novell, Unix,
Security etc (Preferred)
3+ years of experience in administering Microsoft® Windows 2000
Server and Windows 2003 Servers.
Good English Communication Skills - Spoken and Written
(including technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas & Technical Specifications:
Strong Experience in Network Operations and Network Security.
Strong Experience in DNS, DHCP, WINS, TCP/IP, Routing, ISA
Server, Firewalls etc.
Trouble shooting and problem solving skills.
Reporting to: Team Manager
Position K -Vc++ Developer Support (VC)
The Role
The Support Engineer - Developer Support acts as the primary technical
contact, and delivers advanced technical troubleshooting support and
problem resolution for Enterprise Customers, including issues escalated to
the highest levels of Management. The candidate will provide technical
support including product technical training to peers
A Support Engineer primarily works with external developers (Customers)
who use Microsoft Technologies (Visual Studio).
Responsibilities:
Troubleshooting external code, identifying and fixing the issue
that was reported.
Troubleshoot and fix crashes and hangs in applications that are
developed using any of the Microsoft technologies.
Identify, confirm, escalate bugs and provide appropriate
alternate implementations/techniques in Microsoft's products reported by
external developers.
Identify issues that occur frequently and help create a
knowledge base article to solve/workaround that issue.
Write samples or 'how to' prototypes to explain a particular
technique/technology or Product.
Candidates Profile
Strong experience in VC++ & COM
Expertise in atleast: MFC, Win 32, ATL.
Experience of at-least 3 years in the technical environment
mentioned above is desirable.
Solid understanding of the OS fundamentals, Threads & processes
and DLLs & Libraries
Basic idea on developer tools like compilers, linkers, debuggers
etc.
Ability to learn from an issue/situation and adapt and carry
forward the solution to another seemingly unrelated issue.
Good English Communication Skills - Spoken and Written (including
technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas:
Strong experience in VC++ & COM
Expertise in atleast: MFC, Win 32 & ATL.
Great troubleshooting skills
Reporting to: Team Manager
Position L - SDK
The Role
The Support Engineer - Developer Support acts as the primary technical
contact, and delivers advanced technical troubleshooting support and
problem resolution for Corporate Customers, including issues escalated to
the highest levels of Management. The candidate will provide technical
support including product technical training to peers
As a Support Engineer, you will work directly with external developers
(customers) who range from small software developers to Fortune 100
corporations. You will be a member of a dynamic team that solves the most
challenging Windows programming problems. You will work with other
engineers to debug, troubleshoot, write code, and create solutions. You
will document solutions and work with product groups to improve Microsoft
products.
Responsibilities:
Efficiently analyze customer problems in supported technologies
and develop solutions to meet customer needs. This will involve
debugging, troubleshooting, writing external code, and taking
responsibility to see that the issue is fully resolved.
Troubleshoot and fix crashes and hangs in applications that are
developed using any of the Microsoft Technologies.
Identify, confirm and escalate bugs in Microsoft's products
reported by external developers.
Provide appropriate alternate implementations/techniques to help
developers workaround a confirmed bug in Microsoft's products
Identify issues that occur frequently and help create a knowledge
base article to solve/workaround that issue.
Work on advisory issues to contribute directly to customer's
application/code base.
Write samples or 'how to' prototypes to explain a particular
technique/technology or Product.
Communicate effectively with Microsoft's developer customers via
telephone, written correspondence, and electronic services regarding
technically complex information.
Learn technologies and products supported by the team and
continually improve personal knowledge and skills.
Create advanced technical content including Microsoft Knowledge
Base articles, samples, whitepapers, and training.
Qualifications, Abilities and Experience should include:
At least a 4 year degree(Engineer or an MCA) with Computer Science
as one of the papers
Must have: VC++/Win32 and OS knowledge.
Good to have: Exposure to managed code (.Net and C#/VB.NET)
Experience of at-least 3 years in one of the technical
environments mentioned above is desirable.
Critical Exposure areas;
1) Great troubleshooting and problem solving skills
2) Good imagination to come up with multiple approaches to the
problem and use them quickly
3) This position has frequent contact with developer customers and
Microsoft employees including managers, support professionals, customer
account managers, and product development teams.
4) This position may be required to travel to a customer's site under
short notice and also requires 24x7 on-call availability for critical
customer problems. [- this is extremely rare and probably will never
happen - should we list it at all?]
5) Ability to learn from an issue/situation and adapt and carry
forward the solution to another seemingly unrelated issue.
6) Solid understanding of the OS fundamentals, Threads & processes
and DLLs & Libraries
7) Basic idea on developer tools like compilers, linkers, debuggers
etc
Reporting to: Team Manager
Position M - ADSI
The Role
The Support Engineer - Developer Support acts as the primary technical
contact, and delivers advanced technical troubleshooting support and
problem resolution for Corporate Customers, including issues escalated to
the highest levels of Management. The candidate will provide technical
support including product technical training to peers
A Support Engineer primarily works with external developers (Customers)
who use Microsoft Technologies (Visual Studio).
Responsibilities:
Troubleshooting external code, identifying and fixing the issue
that was reported.
Troubleshoot and fix crashes and hangs in applications that are
developed using any of the Microsoft technologies.
Identify, confirm and escalate bugs in Microsoft's products
reported by external developers.
Provide appropriate alternate implementations/techniques to help
developers workaround a confirmed bug in Microsoft's products
Identify issues that occur frequently and help create a knowledge
base article to solve/workaround that issue.
Work on advisory issues to contribute directly to customer's
application/code base.
Write samples or 'how to' prototypes to explain a particular
technique/technology or Product.
Qualifications, Abilities and Experience should Include:
Required Hard:
- Knowledge of core OS theory (processes, threads, scheduling, memory
management, etc)
- Knowledge of filesystem, network level security, and system-level
security
- Customer support experience
- Available for pager duty/on call
- Strong in OOPs concepts
- 3+ years of experience in developing web applications and windows
desktop applications.
- Strong in languages like - ASP, VB, Asp.Net, VB.Net, C#, COM
- Average or Strong in VC++
- Skills on WMI will be added value.
Required Soft:
- Won't give up on tough issues
- Excellent verbal and written communications skills
- Good under pressure
- Looks for ways to improve things
- Has potential for growth
- Willingness to learn and grow technically & personally
- Hard-working
- Enterprise/Corporate working experience
Nice to haves/desired:
- Experience with software development and/or test
- Experience with high-level languages (C, C++)
- Knowledge of Active Directory is an added advantage.
- Technical Writing familiarity
Critical Exposure areas;
8) Great troubleshooting skills
9) Good imagination to come up with multiple approaches to the
problem and use them quickly
10) Ability to learn from an issue/situation and adapt and carry
forward the solution to another seemingly unrelated issue.
Reporting to: Team Manager
If you are interested and available for this assignment, we would urge you
to rush in your latest updated CV in MS-Word format with the following
details furnished:
1. Permanent employee of which company:
2. Contact numbers:
3. Current location:
4. Current CTC (in Lacs):
5. Expected CTC (in Lacs):
6. Availability (date of joining, if selected):
7. Total experience (in years):
8. Experience in specific skillset (in years):
9. Interviewed by Microsoft in the last 6 months ( Yes / No):
10. Please specify the position you have applied :
Saumya ( 9310061239 )
Swati ( 9810061239 )
Thought Tracks Consultants Private Limited,
New Delhi
saumya.ramesh@thought-tracks.com
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